Privacy policy
Last updated: 24/05/2026
1. Introduction
Marketing Unagency Co. ("we", "us", "our") is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you interact with us, including when you visit our website, enquire about our services, become a client, or engage with marketing communications we send on behalf of ourselves or our clients.
2. What personal information we collect
We may collect the following types of personal information:
**Contact information** such as your name, email address, phone number, business name, and postal address.
**Communication information** such as the content of enquiries, emails, SMS messages, and conversations you have with us.
**Marketing and engagement information** such as which marketing communications you open, click, or respond to, and your preferences for receiving communications.
**Website usage information** such as your IP address, browser type, pages visited, time spent on pages, referring URLs, and other analytics data collected through cookies and similar technologies.
**Business information** such as details about your business, industry, marketing objectives, and information you provide for the purpose of receiving our services.
**Payment information** if you become a client. Payment details are processed by third-party payment processors and we do not store full credit card numbers.
We do not knowingly collect sensitive information (as defined by the Privacy Act) unless it is necessary for the services we provide and you have consented.
3. How we collect personal information
We collect personal information:
Directly from you when you complete forms on our website, enquire about our services, sign up for our marketing communications, or communicate with us by email, phone, or SMS.
Automatically when you visit our website through cookies, web beacons, and similar technologies.
From third parties such as referrers, public databases, social media platforms, and marketing intelligence tools when relevant to a legitimate business purpose.
On behalf of our clients when we are providing marketing services to them and process information about their customers and prospects.
4. Why we collect and use personal information
We use personal information for the following purposes:
To respond to your enquiries and provide information you request.
To provide our marketing services to clients, which may include creating, managing, and analysing marketing campaigns.
To send marketing communications about our own services where you have consented or where permitted by law.
To send marketing communications on behalf of our clients to their customers and prospects, where authorised by those clients and permitted by law.
To improve our website, services, and customer experience.
To manage our business operations, including billing, accounting, and record-keeping.
To comply with legal obligations.
To protect our legal rights, prevent fraud, and ensure the security of our systems.
5. Marketing communications
Marketing communications we send to you will comply with the Spam Act 2003 (Cth). This means:
We will only send commercial electronic messages where we have your consent (express or inferred) or where permitted by law.
Every commercial message will identify us as the sender (or our client as the sender, where we are sending on their behalf).
Every commercial message will include a functional unsubscribe facility.
You can unsubscribe from our marketing communications at any time by using the unsubscribe link in any message, or by contacting us directly.
When we send marketing on behalf of clients, the client is the sender for Spam Act purposes and you can unsubscribe from their communications independently of any subscription to our own.
6. Who we disclose personal information to
We may disclose personal information to:
**Service providers and contractors** who help us operate our business, including our customer relationship management platform (HighLevel / LeadConnector), email delivery providers (Mailgun), SMS providers (Twilio), payment processors (Stripe), cloud hosting providers (Microsoft, Google, Amazon Web Services), accounting providers, and other technology vendors.
**Our clients** when the personal information relates to marketing services we are providing on their behalf.
**Professional advisers** such as lawyers, accountants, and auditors when reasonably required.
**Government authorities and regulators** when required by law or in response to a valid legal process.
**Potential or actual purchasers** of our business in the event of a sale, merger, or restructure.
We require third parties who handle personal information on our behalf to maintain appropriate security and confidentiality standards.
7. International data transfers
Some of the third-party providers we use are located outside Australia, including in the United States and other jurisdictions. By providing your personal information to us, you consent to the disclosure of your personal information overseas to these providers for the purposes described in this Policy.
We take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with the Australian Privacy Principles.
8. Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. Security measures we use include access controls, encryption in transit, secure cloud storage, and staff training.
No system can be guaranteed to be completely secure. While we take security seriously, we cannot guarantee the security of information transmitted to us over the internet.
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
9. Cookies and tracking
Our website uses cookies and similar technologies to:
Make our website work properly.
Remember your preferences.
Understand how visitors use our website through analytics tools such as Google Analytics.
Deliver and measure marketing campaigns.
You can disable cookies through your browser settings, but doing so may affect the functionality of our website.
10. Accessing and correcting your personal information
You have the right to:
Request access to the personal information we hold about you.
Request correction of personal information that is inaccurate, out of date, incomplete, irrelevant, or misleading.
Withdraw consent for the use of your personal information for marketing purposes.
To make a request, contact us using the details below. We will respond to your request within a reasonable timeframe, usually within 30 days.
We may need to verify your identity before processing your request. There is generally no fee for accessing your personal information, although we may charge a reasonable fee in some circumstances.
11. Complaints
If you believe we have breached the Privacy Act or this Privacy Policy, please contact us in the first instance using the details below. We will investigate your complaint and respond to you within a reasonable timeframe.
If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
12. Children's privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected personal information from a child, please contact us and we will take steps to delete the information.
13. Changes to this policy
We may update this Privacy Policy from time to time. The most current version will always be published on our website with the "Last updated" date at the top. We encourage you to review this policy periodically.
14. Contact us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Marketing Unagency Co.
Email: support@marketingunagencyco.com.au
Website: https://marketingunagencyco.com.au